Service Desk Support
The first stage of solving any technical issue is to log a call with the Bluecube
service desk, either via the phone or our on-line service desk system. Our service desk
is manned by qualified engineers and our response times are tightly controlled to
ensure your issues are addressed and resolved quickly. Where possible to do so,
our engineers will talk the user through to resolution over the phone. The majority
of our clients opt for this support to be available between the hours of 08:30 –
18:00, but longer support hours are available as required.
Remote Access Support
If an issue cannot be resolved over the phone, we are able to utilise our Remote
Access support solution. Through this system our engineers can remotely view the
user’s PC and work with the user to resolve the problem just as if they were sat
in front of it. This form of support is totally secure, and is controlled at all
times by the user. Currently over 96% of all calls logged and not resolved over
the phone are solved using Remote Access Support.
On-Site Support
There are times when a problem cannot be resolved by either Telephone or Remote
Access support. When this occurs we ensure that a fully trained and experienced
engineer is on-site as soon as possible to resolve the issue.
Email is now a critical business communication tool. With a Bluecube Hosted Exchange
solution, your e-mail becomes more secure, more stable and more reliable. You can
access your mail from any internet enabled computer, either through web access or
Outlook, 24 hours a day 7 days a week.
Bluecube can offer a range of hosting options to meet clients shared and specific
needs. Secure storage for example is a universal requirement for servers. Whether
co-located or fully hosted— be they physical or virtual — all servers are linked
in via a fully managed network including power and connectivity.
Co-Location
Clients who prefer to remain responsible for their servers, but still want to benefit
from the safeguarding supplied by our ultra-secure Data Centre, choose a Bluecube
Co-location package.
Backup and Maintenance
For many companies, the most appealing aspect of server hosting is handing over
responsibility for them 24 hours a day 7 days a week. Not only does hosting free
you from maintenance burdens, it also completely protects your data from loss by
encompassing regular scheduled Backups.
Virtual Servers
An increasingly popular alternative to ownership of a physical server is virtualisation.
Virtual Servers are structured so that software, rather than hardware, is the core
factor. By not being as reliant on hardware as are their entirely physical counterparts,
they can be quickly restored, updated and configured. Virtual Servers offer further
benefits, by being intangible; the space where a physical server would have been
is now spare capacity. Also, with no additional power needed to run it or air-conditioning
to cool it, the solution is courteous to the environment and can lower overheads.
S.A.N Space
At Bluecube we deepen the resilience of your system by using S.A.N Technology for
the back-end data store of our virtual servers. In addition to being highly robust,
the snap-shot technology which SANs are so widely respected for, also imparts fast
processing speeds.
To find out how Bluecube can support your business, call us on 0845 257 8010.
For a full list of our solutions, click here