Service Desk Support
The first stage of solving any technical issue is to log a call with the Bluecube
service desk, either via the phone or our on-line service desk system. Our service desk
is manned by qualified engineers and our response times are tightly controlled to
ensure your issues are addressed and resolved quickly. Where possible to do so,
our engineers will talk the user through to resolution over the phone. The majority
of our clients opt for this support to be available between the hours of 08:30 –
18:00, but longer support hours are available as required.
Remote Access Support
If an issue cannot be resolved over the phone, we are able to utilise our Remote
Access support solution. Through this system our engineers can remotely view the
user’s PC and work with the user to resolve the problem just as if they were sat
in front of it. This form of support is totally secure, and is controlled at all
times by the user. Currently over 96% of all calls logged and not resolved over
the phone are solved using Remote Access Support.
On-Site Support
There are times when a problem cannot be resolved by either Telephone or Remote
Access support. When this occurs we ensure that a fully trained and experienced
engineer is on-site as soon as possible to resolve the issue.
Should the unthinkable happen, the ability to have your system accessible instantaneously
is an invaluable resource. Your clients won't wait so why should you? Of businesses
that have suffered a disaster, 80% are estimated to close permanently within eighteen
months.
Protection of information is fundamental and can be assured via remote backups,
server replications, server hosting or remote office. The most appropriate solution
depends on several factors including: the type of system operated, acceptable downtime
limits, and budget.
Companies who require alternative office accommodation to be available can be catered
for by our state of the art DR suite. The fifty desk strong suite is in the easily
accessible location of Milton Keynes. Alternatively organisations wishing to embed
flexibility into their workforce can opt for a Remote Office (ASP) solution.
By working together we can identify potential vulnerabilities, be they small scale
incidences or worst case scenarios, and ensure that your mission critical operations
are safeguarded. With Bluecube, the security of your business can be made cost effective
with a variety of Business Continuity solutions to meet most budgets.
More Information...
To find out how Bluecube can support your business, call us on 0845 257 8010.
For a full list of our solutions, click here