Service Desk Support
The first stage of solving any technical issue is to log a call with the Bluecube
service desk, either via the phone or our on-line service desk system. Our service desk
is manned by qualified engineers and our response times are tightly controlled to
ensure your issues are addressed and resolved quickly. Where possible to do so,
our engineers will talk the user through to resolution over the phone. The majority
of our clients opt for this support to be available between the hours of 08:30 –
18:00, but longer support hours are available as required.
Remote Access Support
If an issue cannot be resolved over the phone, we are able to utilise our Remote
Access support solution. Through this system our engineers can remotely view the
user’s PC and work with the user to resolve the problem just as if they were sat
in front of it. This form of support is totally secure, and is controlled at all
times by the user. Currently over 96% of all calls logged and not resolved over
the phone are solved using Remote Access Support.
On-Site Support
There are times when a problem cannot be resolved by either Telephone or Remote
Access support. When this occurs we ensure that a fully trained and experienced
engineer is on-site as soon as possible to resolve the issue.
Bluecube's sister company Bluecube Telecommunications were set up in 2008 to offer Bluecube customers the benefit of having all of their IT & communication services fully managed under one roof. In keeping with Bluecube Technology Solutions customer service standards, Bluecube Telecommunications aim to find you not only a
first class solution at a highly competitive price but also to offer you excellent service and support to compliment that solution.
Business Mobile Solutions
Bluecube Telecommunications are an independent provider of mobile phone services working across all the major mobile networks on your
behalf. We search the market to find our customers the best deal available based not just on price but also on the coverage available
in the key areas for your business.
At Bluecube we use our expertise to analyse your mobile phone usage and provide you with a solution that will reduce your costs
significantly. We will also deal with the networks on your behalf to ensure your day to day service improves and you receive
regular account reviews.
If a change of network could prove to be substantially more cost efficient for your business, we will manage the transition to
ensure your existing mobile numbers are kept and that the process causes no disruption to your business and your employees.
Mobile Data Solutions
Whether you require high speed laptop access to the internet and your email via a mobile broadband data card, or you need a mobile email
solution for your handset, we have the experience and the knowledge to guide you in the right direction.
With an ever increasing range of data products and solutions on the market we will source the best solution for your requirement and
source it and the right price.
We can also bring in a wide range of application partners to add more value to the solutions you choose to invest in. These services
are supported by the same experienced team that manage your mobile, fixed line and IT services.
Fixed Line Solutions
Whilst still enjoying the quality and the reliability of BT's national network, Bluecube Telecom can offer you substantial savings on your
fixed line rentals and call costs.
Working with our fixed line partners we act as a single point of contact to help to reduce and manage your costs on an ongoing basis.
As with all of the services
we offer, your fixed line services can be entirely hosted and managed by Bluecube allowing you to get on with business in the knowledge
that you are paying competitive rates and using the latest technology. We can even help you to generate revenue through your incoming call traffic using NGN's (Non Geographical Numbers 0845/0870 etc) and provide you with services such as fax to email that cost you nothing at all.
Other services that we offer include:
- High speed & Robust Business Broadband
- Fax to Email Solutions
- Phone Systems and Maintenance Solutions
- Fleet and Personal Tracking solutions
- Non Geographical Numbers
- Home Worker Solutions
VoIP Line Solutions
A Bluecube Voice over IP service provides the collaboration of telephone with internet. Benefits such as Virtual Private Network enabling
free calls between users, lowering call charges, and instantly reducing infrastructure costs.
Being affiliated with Alcatel and Tiscali allows us to provide award winning VoIP hardware and applications, such as MyTeamwork and QoDSL
(Quality over Digital Subscriber Line) using an MPLS Network, over the world's 2nd largest network.
QoDSL can prioritise voice calls on contended DSL to take priority over other data, thereby ensuring your call quality does not break down.
This is enabled by Multiprotocol Label Switching (MPLS) which intelligently adapts to the network to ensure uninterrupted connection.
Without the need for Leased line or LAN extensions to guarantee call quality, VoIP is now affordable for smaller organisations and with
Bluecube, your system is fully managed and serviced.
For a full list of our solutions, click here